Adding/Replacing Logos in Client Portal Settings

To change your logo in the Client Portal, there is a known issue involving the cache.  Please follow the instructions below to change your logo.

1.      Login to the Client Portal as an Administrator.

2.      Choose Settings.

3.      In the right pane (App Settings) choose the General tab if not already selected.

4.      To change the Main Logo, click the Change button.



5.      In the Change Main Logo window that appears, click the Browse button.

6.      In the Open Windows Explorer window, browse to the location and select the image file.  Click Open.

7.      Click the Save button in the Change Main Logo window.

8.      Clear the Browser Cache (Ctrl+Shift+Del). 

9.      In the window that appears, clear at minimum the last 15 minutes of browser history.  See Google Chrome example below.
         

         

10.    Return to your Client Portal browser tab and click the Save button in the App Settings | General tab.

If you also wish to change the Application Logo, you will need to follow the same instructions, ensuring you have cleared the cache before saving.  If you do not follow these steps, or attempt to update both logos at a single time, it will maintain the original logo.

If you have further questions or concerns, please contact the TEA Support Desk at 1-800-354-5152 or support@commongoals.com.

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